Privacy Policy

Camping Campuccino
Kovilj, Serbia

Last updated: 01 January 2026

Camping Campuccino (“we”, “us”, “our campsite”) pays special attention to the protection of the privacy and personal data of its guests, website users and business partners. This Privacy Policy explains what personal data we collect, the purposes for which we process it, the legal basis for such processing, how long we retain the data, and your rights in relation to it.

This Privacy Policy has been developed in accordance with:

• General Data Protection Regulation (EU) 2016/679 – GDPR
• applicable laws of the Republic of Serbia
• relevant EU data protection regulations

1. Who is the Data Controller

The controller of personal data is:

Camping d.o.o.
Branka Bajića 60, 21243 Kovilj, Serbia
Phone: +381 63 222 783
Email: office@campuccino.org
Web: https://campuccino.org

If you have any questions regarding privacy and data protection, you can contact us via the above email.

2. What information we collect

We may collect the following categories of personal information:

2.1 Information that you provide to us

• Name and surname
• Email address
• Phone number
• Information required for the reservation (arrival and departure dates, number of persons, type of accommodation, special requests)
• Information required for the mandatory legal registration of guests’ stay
• Data from communication with us (email, contact form)

2.2 Information we collect automatically

• IP address
• Type and version of the Internet browser
• Operating system
• Date and time of access to the site
• Pages visited on the website
• Cookie information

This data is not used for your direct identification, but solely for technical, security and analytical purposes.

3. Purposes of data processing

We process your personal data only for clearly defined and legitimate purposes:

• Processing inquiries and communicating with you
• Processing and realization of reservations
• Legal registration of guests’ stay with the competent authorities
• Performance of contractual and legal obligations
• Improving the quality of service and user experience
• Functioning, security and optimization of the website

We will never use your data for purposes that are not compatible with the above.

4. Legal basis for processing

We process personal data on one or more of the following legal bases:

• Your consent – e.g. when sending an inquiry via the contact form
• Execution of contracts or pre-contractual actions – e.g. booking processing
• Legal obligation – e.g. mandatory records and registration of guests
• Legitimate interest – e.g. website security, abuse prevention, basic analytics

In cases where the processing is based on consent, you have the right to withdraw it at any time.

5. Cookies

Our website uses cookies for the proper functioning and improvement of the user experience.

Cookies can be:

• Necessary – enable the basic functions of the site
• Functional – remembers your settings
• Statistical – help us understand how the site is used (anonymously)

You can control and delete cookies through the settings of your internet browser. Disabling cookies may affect the functionality of the website.

Detailed information is available in the special Cookie Policy.

6. Sharing data with third parties

We do not sell, rent or give your personal information to third parties for marketing purposes.

The data may be passed on to third parties only:

• when it is necessary for the execution of the service (e.g. IT and hosting providers, reservation systems)
• When there is a legal obligation
• If you’ve given your explicit consent

All partners who process data on our behalf are contractually obliged to implement appropriate protection measures.

7. Transfer of data outside Serbia and the EU

If there is a transfer of data outside the Republic of Serbia or the European Union, such transfer will be carried out only with the application of appropriate safeguards in accordance with the GDPR.

8. Data retention

We store personal data only for as long as it is necessary to achieve the purpose of processing, i.e. as required by applicable law.

Examples:

• Reservation-related data is stored in accordance with legal obligations
• Query data is stored for as long as necessary to process the request
• The data processed on the basis of consent is stored until its withdrawal

After the expiry of the period, the data is deleted or anonymized.

9. Your rights

In accordance with the applicable regulations, you have the following rights:

• The right to access your data
• The right to rectification of inaccurate data
• Right to erasure (‘right to be forgotten’)
• Right to restriction of processing
• Right to object
• Right to data portability
• The right to withdraw consent at any time

To exercise your rights, you can contact us via email office@campuccino.org.

10. Data security

We implement appropriate technical and organizational protection measures to prevent unauthorized access, loss, misuse or unauthorized disclosure of data.

Please note that no data transmission over the Internet can be completely secure.

11. Children’s privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children without the consent of a parent or legal guardian.

12. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy from time to time. All changes will be effective upon posting on this website.

We recommend that you check this page periodically.